RETURNS POLICY

ON-LINE Returns:

If you wish to return your online purchase for a full refund* (exclusions apply pls see below)

- Return the goods in perfect saleable condition, in their original packaging, with the invoice as proof of purchase

- Send the items within  14 days of receipt to:
Gently, 169 Brockley Rd, London SE4 2RS

Please Note:

- Delivery charges will not be refunded

- The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.

*Items excluded from this policy are any special orders; earrings; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

IN-STORE

(If you have purchased from us in-store we offer an exchange or credit note on full price items within 14 days of purchase). Refunds cannot be given and sale goods are not returnable. 

*Items excluded from this policy are any special orders; earrings; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.